Companies are beginning to utilize their employees’ behavioral data — generally known as people analytics — to better understand and improve their sales operations, with strong results. Microsoft, where we…
In many offices, using digital tools to chat or collaborate with colleagues is the norm — even with people you sit right next to. Tools like Skype, Slack, and old-fashioned email are convenient and a bit addictive.
But while digital collaboration can be useful and engaging, we all know it can also be a mixed blessing. A strategic approach to managing digital networks and collaboration at the company level can help us better understand which types of digital communication are productive, to both employees and the firm.
This article was published onHARVARD BUSINESS REVIEW